Covid-19 Policy - Adventure Base
Bespoke Trips
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Covid-19 Policy

Travel With Confidence

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Travel with confidence

We know things can change quickly in this new travel environment which is why we’ve put together a comprehensive COVID policy to make sure you feel comfortable when booking a trip with us. We will remain flexible, providing free date changes where possible, we will always offer credit if unsure when you want to travel next and we will provide a full refund when appropriate.

If you have any questions or concerns then please get in touch and we’d be happy to discuss them with you.

COVID POLICY

If the UK (Or your country) travel advice changes and travellers are still permitted to travel but there will be a 14 day quarantine period on return to the UK or if the country is downgraded to ‘Only Essential’ travel you will be provided with two options:

  • Reschedule to an alternative date
  • Convert your booking into credit so you can book again in the future.

We will then continue trip cancellations on a rolling basis 7 days before departure until the travel advice changes again.


If the host country travel advice changes and our customers from the UK (Or your country) are no longer permitted to enter the country or have to quarantine on their arrival or we are unable to deliver the trip booked due to COVID restriction in that country you would have three options:

  • Reschedule to an alternative date
  • Convert your booking into credit so you can book again in the future.
  • Receive a full refund.

If the travel advice changes during your trip and you have to no quarantine on your return but travel is still permitted then the trip will continue as normal. If the travel advice changes to all non-essential travel while you’re on your trip then we will help facilitate you getting back as soon as possible.


Please note that if you contract COVID before your trip, meaning you are unable to attend the trip due to isolation periods, then you will NOT be able to receive a refund, voucher or date change. By this point costs have already been incurred and therefore impossible to change with such little notice. We recommend making sure your specialist insurance provider covers you for this eventuality. Learn more about insurance options here.


You will also NOT be entitled to a refund, free date change or voucher if you are denied boarding a flight due to failing Covid checks or due to not fully complying with the testing or vaccination requirements to enter the destination country.


We know things can be complicated so if you have any questions then please drop us an email.